FAQ

Ordering

Do you offer free shipping?
Yes! Every order ships free, no minimum required.

How long will my order take to arrive?
Orders are processed within 1-3 business days, then shipped. Delivery typically takes 7-20 business days depending on your location.

Where do your products ship from?
Our items are sourced from trusted suppliers and shipped internationally, which is why delivery takes a bit longer than typical domestic orders — but we promise it's worth the wait!

Can I track my order?
Yes, you'll receive a tracking number by email as soon as your order ships.

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay through our secure checkout.

Returns

What's your return policy?
If your item arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo — we'll send a replacement or full refund, no need to ship anything back. See our full Shipping & Returns page for details.

Can I cancel or change my order after placing it?
If you need to make a change, email us as soon as possible — we process orders quickly, so the sooner you reach out, the better chance we can help.

Products

Do clothing items run true to size?
Please check the size guide on each product page before ordering, as sizing can vary slightly by style.

Still have questions?
Reach out anytime at [hello@mycozier.com] — we're happy to help.